Live in the West Region? There is now a referral approval waiver in place through April 30, 2025. Learn More About The Referral Approval Waiver.

Also, you have until April 30 to set up your payment info if you pay by EFT, credit card, or debit card. This is for TRICARE Prime, TRICARE Select, TYA, TRS, and TRR plans. If you miss this deadline, you will be disenrolled back to Jan. 1. Visit www.tricare.mil/west today. 

Patient Resources

Frequently Asked Questions

Frequently asked questions about the Military Healthcare System and TRICARE. After searching our website, if you have specific questions about our clinic that weren't answered, feel free to check out the Contact Us page.

TRICARE FAQs

Military Health System FAQs

Contact Us

Phone 

Appointment Line:  888-683-2778 
JBPHH 911 Dispatch: 808-471-7114 or 911 
BHC Makalapa Quarterdeck: 808-473-1880 
BHC Kaneohe Bay Quarterdeck: 808-257-3365 
BHC Camp Smith: 808-477-2600 
BHC Wahiawa: 808-663-1400 

Hours 

BHC Makalapa: Monday-Friday, 7 a.m. to 4 p.m.
Except for the below dates: 
• First Wednesday of each month: 9 a.m. to 4 p.m.
• Fourth Friday of each month: 8 a.m. to 4 p.m.     

BHC Kaneohe Bay: Monday-Friday, 7:30 a.m. to 4 p.m.
Except for below dates:
• First Wednesday of each month: 9 a.m. to 4 p.m.
• Second Friday of each month: 8 a.m. to 4 p.m.     

BHC Camp Smith: Monday-Friday, 7 a.m. to 4 p.m.
Except for the below dates:
• First Wednesday of each month: 9 a.m. to 4 p.m.
• Fourth Friday of each month: 9 a.m. to 4 p.m.    

BHC Wahiawa: Monday-Friday, 7 a.m. to 4 p.m.
Except for the below dates:
• First Wednesday of each month: 9 a.m. to 4 p.m.
• Third Friday of each month: 9 a.m. to 4 p.m .  

Location 

Naval Health Clinic Hawaii Headquarters  
480 Central Avenue, Building 1750  
Joint Base Pearl Harbor-Hickam, 96860-4908  

BHC Makalapa: 1253 Makalapa Road, Honolulu, HI 96817  

BHC Camp Smith: 4 Elrod Road, Aiea, HI 96701  

MCBH Kaneohe Bay Branch Health Clinic: 6905 Harris Ave., Kailua, HI 96734  

BHC Wahiawa: 500 Center St., Wahiawa, HI 96786   

Don't forget to keep your family's information up to date in DEERS!