Branch Health Clinic Kaneohe Bay Pharmacy
We’re pleased to provide pharmacy services to all our patients. You can fill prescriptions at no cost from any of our pharmacy locations. If you have a prescription from a TRICARE network or non-network doctor, you may fill it here, as long as it’s available on the TRICARE Uniform Formulary. We provide up to a 90-day supply for most drugs.
Services Provided
We are a full-service pharmacy serving all beneficiaries.
How to Fill a Prescription
New Prescriptions
Request the FIRST fill of your new prescription by using our online Q-Anywhere request portal at https://cxmlink.com/mtf624 or by texting the words “Get in Line” to 1-844-616-2556. The first fill means you recently communicated with your provider and they electronically sent a prescription to the pharmacy (even if this is a medication you are already taking or have taken in the past).
If you were seen at our clinic or if you do not have a mobile device and would like to wait for your prescription, please scan your military ID at the kiosk and select a “new prescription” ticket.
If you have a paper prescription, please pull a ticket from the kiosks in our pharmacy lobby and provide the paper prescription to the pharmacy technician when your ticket number is called to the window.
If your doctor is not located at our facility, check the Formulary Search Tool at https://www.expressscripts.com/frontend/open-enrollment/tricare/fst/#/ to see if your drug is available at our pharmacy.
Refills
Request a refill of your prescription by calling 1-808-353-4649 or using the MHS GENESIS Patient Portal Rx Refill Tab. Refills called in by 3 p.m. (Monday through Thursday) are ready the next business day after 9 a.m. Refills called in after 3 p.m. Friday and on days the pharmacy is closed (weekends and holidays) will be ready the next business day after 10 a.m. If your medication is not in stock, we will contact you.
- Refills MUST be requested in advance.
- Refills will be returned to the pharmacy stock if they are not picked up within 10 days of the refill request.
- If you’re out of refills, contact your doctor for a new prescription before coming to the pharmacy.
e-Prescribing
What is Electronic Prescribing?
Electronic prescribing allows civilian doctors to send prescriptions electronically to Naval Health Clinic Hawai’i pharmacies.
Did you know you can get your prescriptions from civilian doctors filled at our pharmacy, even if you are not enrolled to this facility? You can fill prescriptions from doctors outside of this facility, for free, if the prescription is available on the Uniform Formulary.
Why should I e-Prescribe?
It’s Safe and Efficient
e-Prescribing is the best way to keep your personal health information safe. You can reduce the chance of transcription errors, losing your prescription, and the need for doctor clarification when you choose e-Prescriptions. e-Prescriptions are transmitted securely from your doctor’s office to the pharmacy.
Convenient and Cost Saving
You can save time and money when you use e-Prescriptions by taking advantage of the $0 copayment when you pick up your prescription from your military pharmacy.
If your doctor e-Prescribes to us, save more time and get in line virtually from anywhere using our Q-Anywhere service.
How can I choose e-Prescribing?
It’s easy. Start by asking your provider to send the electronic prescription to our pharmacies:
BHC Makalapa Pharmacy ePrescribing Name: DoD PEARL HARBOR MAKALAPA ePhcy
BHC Kaneohe Bay Pharmacy ePrescribing Name: DoD KANEOHE BAY ePhcy
You can also transfer prescriptions from a network pharmacy to a military pharmacy. Call the Express Scripts Member Choice Center at 1-877-882-3335
Q-Anywhere
NEW! Remote Pharmacy Check-In Using Q-Anywhere
Now you can reduce your wait time at the pharmacy for new or renewal prescriptions. Naval Health Clinic Hawai’i now offers remote pharmacy check-in using Q-Anywhere. With Remote Pharmacy Check-In, you can activate your prescription with a simple text message from your phone. If you utilize this service outside of business hours, your prescription will be processed the next time the pharmacy is open during regular business hours.
To use Remote Pharmacy Check-In with Q-Anywhere:
There are 3 different ways you can utilize Q-Anywhere
- Using your cell phone, text “Get in line” to 1-844-616-2556
- Visiting the Q-Anywhere web page at https://cxmlink.com/mtf624
- Scanning the below QR code
Follow the prompts and answer the questions ensuring that you indicate if you are pregnant or breastfeeding.
The pharmacy will process your requested NEW/RENEWAL prescriptions (NO REFILLS) and will send you a text when they are ready for pickup.
The pharmacy will contact you with any questions or clarifications needed for your prescription(s). Please wait for the “prescription ready” text before proceeding to the pharmacy.
Drug Safety
Prescription Drugs
Do you have unwanted, unused, or expired prescription drugs at home? It’s important to know how to safely dispose of them. Practicing good drug disposal habits protects you, your family, and your community.
Follow the proper procedures to prevent accidental prescription misuse and abuse, while also reducing chemicals that go into our water systems and environment. Did you know Naval Health Clinic Hawai’i makes it easy to dispose of your unwanted, unused, and/or expired prescription drugs with our Drug Take Back program?
Drug Take Back
Naval Health Clinic Hawai’i offers the following Drug Take Back option:
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Secure bins where you can drop your unwanted drugs onsite located in the lobbies of both pharmacies.
We strive to make it easy for you and your family to handle prescriptions properly.
To see how to dispose of items not allowed through the Drug Take Back program, visit the Environmental Protection Agency Website.
