Branch Health Clinic Kaneohe Bay Pharmacy
We are pleased to provide pharmacy services to all our patients. You can fill prescriptions at no cost from any of our pharmacy locations. If you have a prescription from a TRICARE network or non-network provider, you may fill it here, as long as it’s available on the TRICARE Uniform Formulary. We provide up to a 90-day supply for most drugs. Learn more about
eligibility for TRICARE pharmacy benefits.
Our Military Pharmacy Services
Naval Health Clinic Hawai’i Pharmacy services are located at two locations: BHC Makalapa on Joint Base Pearl Harbor-Hickam and BHC Kaneohe Bay at Marine Corps Base Hawaii.
Military Treatment Facility (MTF) Providers
Your MTF provider may submit a prescription directly to the pharmacy during or after your appointment.
- You can activate the prescription(s) and wait, or
- You can come back later to pick them up.
- Please see “Activating New Prescriptions” below for options to activate.
Non-MTF Providers
If you have prescriptions from a TRICARE-authorized civilian provider:
- The provider can submit an electronic prescription to the pharmacy, or
- You can hand carry a written prescription to our pharmacy. Note: Written prescription will require longer processing times to input the information into the electronic health record.
To submit an electronic prescription:
Ask your provider to send the prescription to:
- Pharmacy name: DoD KANEOHE BAY ePhcy
- NCPDP/NPI number: 1558773069
Basic Core Formulary
All military pharmacies have a Basic Core Formulary. The Basic Core Formulary is a list of drugs that are available at all full-service military pharmacies. Use the TRICARE Formulary Search to see if your drug is covered.
To start your search, you’ll need to enter the brand or generic name of the drug.
Activating New Prescriptions
All new or renewed prescriptions must be activated before medications are dispensed. There are multiple ways to activate your prescription:
Option 1: Q-Anywhere (Preferred)
Scan the QR code below or go to:
https://cxmlink.com/mtf624
Follow the prompts on your mobile device or computer.
View this
video for more information about activating using Q-Anywhere.
Option 2: In-Person
Visit the Kaneohe Bay Pharmacy lobby and check-in at the kiosk.
- Follow on-screen prompts to check-in.
- One of our staff members will call up your ticket number.
- Kiosk closes at 3:45 p.m. to ensure all patients can be serviced before closing.
Requesting Refill Prescriptions
The pharmacy has three ways to refill your prescriptions:
Option 1: By Phone (Preferred)
- Call the pharmacy refill line at 808-353-4649. Then, follow the prompts to select where you want to pick up your refills.
- Refills requested by midnight are ready the next business day after 2 p.m.
Option 2: Online
- Log-in to the MHS GENESIS Patient Portal and select the ‘Rx Refills’ tab.
- Select the medication(s) you want to refill.
- Follow the prompts to select a pick-up location.
Note: First time users will be required to register for an account.
Option 3: In-Person (Least Preferred)
- Visit the Kaneohe Bay Pharmacy lobby and check-in at the kiosk.
- Follow on-screen prompts to check-in.
- Processing time varies based on pharmacy staffing and resources.
Refills requested through option 1 or 2 by midnight are ready the next business day after 2 p.m. Please check in to the pharmacy using the kiosk in the Kaneohe Bay Pharmacy lobby.
Refills will be returned to the pharmacy stock if they are not picked up within 7 days of the refill request.
Drug Safety
Prescription Drugs
Safely dispose of unwanted or expired medications and prevent accidental misuse through the Naval Health Clinic Hawai’i Drug Take Back program.
- Drop them in the blue secure bin located in the pharmacy lobby.
Exceptions: syringes, needles, or liquids greater than 4 ounces.
Also, if a medication appears on the FDA Flush List, it may be disposed by flushing.
Pharmacy FAQs
How do I know if my prescription is covered?
All military pharmacies follow the
TRICARE Formulary – a list of TRICARE-covered prescription drugs and supplies. The TRICARE Formulary lists:
- Which drugs are covered.
- Drug information and frequently asked questions.
- Cost details ($0 at a military pharmacy and out-of-pocket costs elsewhere).
- Medical necessity/prior-authorization requirements and link to forms.
- If a prior-authorization and/or medical necessity is required, your provider must submit the request to TRICARE before your prescription can be filled.
Can my network provider send controlled substances prescriptions electronically?
Yes! By regulations, all prescribers should send controlled substance prescriptions electronically.
Can I refill a prescription if the last fill was not at a military pharmacy?
Yes! Call our main pharmacy line and ask them to transfer the prescription FROM your current pharmacy. It’s helpful to have the prescription bottle available to give us the pharmacy name, phone number, prescription number, and medication name and dates.
Can I pick up medications for another person?
Yes! Please bring a valid uniformed services ID (or photocopy, digital pictures) for all patients getting prescriptions. Please note: Children 10 years of age or older must have their own ID card. You will also need their Third-Party Insurance card.
What is the difference between a new, refill, and renewal prescription?
A new prescription is one a provider writes for a specific quantity and subsequent refills. It may require extra verification or prior authorization.
A refill is an additional supply of your medication that your doctor authorized as part of your original prescription. This pre-approval allows the pharmacy to dispense more of your medication without requiring a new prescription from your doctor. For example, take one tablet daily, quantity 90 with 4 refills. This means the patient can call the pharmacy every 90 days to have medication for a year without seeing their doctor for a new prescription every 90 days.
A renewal is for a medication you’ve already been prescribed but it has expired or run out of authorized refills.
What if I need a non-formulary or non-stocked medication?
If you’re prescribed a non-formulary medication, there are extra steps for your provider to complete. Non-formulary drugs are non-stocked medications at MTF pharmacies. For these drugs, expect a longer turnaround time for preparation and ordering, or you may have to use an alternative pharmacy option, such as a TRICARE retail network pharmacy or the TRICARE Pharmacy Home Delivery.
What do I do if my medication is out of stock?
I’m deploying. How can I fill my prescriptions?
Before deploying, MTF pharmacies can provide your initial deployment prescription in a quantity to support your deployment within legal requirements. You can fill prescriptions and get refills through the Deployment Prescription Program once in theatre if the location is not restricted by foreign postal law.