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Health Services

Primary Care/Medical Home Port


Medical Home Port is a Navy-wide approach to primary care that places you in the center of a healthcare team. Your team led by your personal provider includes other physicians, nurse practitioners and physician assistants, nurses, case managers, Hospital Corpsman, certified medical assistants, and support staff to meet your comprehensive healthcare needs. Medical Home Port underscores our commitment to helping you and your family live healthier lives.

Appointments:

To schedule an appointment at BHC Makalapa, BHC Kaneohe Bay, or BHC Wahiawa (Active Duty only) call 1-888-MTF-APPT (683-2778).

To schedule an appointment at Branch Health Clinic Camp Smith or Shipyard Clinic, call the clinic directly.
BHC Camp Smith: 808-477-2600 ext. 2
Shipyard Clinic: 808-474-0625 ext. 1359/1352

To speak to a nurse about an immediate healthcare need at any time, call the toll-free Nurse Advice Line at 1-800-TRICARE (874-2273),

During the COVID-19 pandemic, virtual appointments are conducted when possible. Face-to-face appointments are made where appropriate. You can schedule a virtual or face-to-face appointment via phone or online.

COVID-19 Hotline:

 

Cancellation Policy:

 In order to provide the highest accessibility to our patients, we request patients call to cancel appointments rather than "no show." Your unused, canceled appointment may be used for another patient to gain access to care. Units will be notified of beneficiaries who demonstrate a pattern of failing to cancel appointments in a timely manner. Call the appointment line to cancel (1-888-MTF-APPT (683-2778)).
 

Late Show:

As an appointment-based clinic, it is imperative that our customers and clinic staff establish a cooperative partnership to adhere to appointment times.

We strongly encourage patients to arrive 10 minutes prior to their scheduled appointment time. This allows for completion of the nursing intake and time for your appointment. Patients who arrive more than 10 minutes late may be asked to reschedule.

If you cannot make your scheduled appointment, please call the appointment line and reschedule (1-888-MTF-APPT (683-2778)). This will aid in timely patient flow, help decrease patient wait times, and allow other patients to book appointments.
 

Enrollment:

The Primary Care Medical Homeport Clinics at BHC Makalapa and BHC Kaneohe Bay are currently accepting new enrollments for Active Duty and their family members only. Due to operational needs, enrollment is currently closed for retirees and their families. Ancillary services such as radiology, laboratory, and pharmacy will continue to be fully available at current capabilities for all eligible beneficiaries.

We are working with other Military Medical Facilities and Health New Federal Service (HNFS) to ensure the provision of safe, high-quality care for our value beneficiaries. We appreciate your understanding and remain committed to providing quality health care that is deserving of your trust.
Don't forget to keep your family's information up-to-date in DEERS.