Patient Resources

Exceptional Family Member Program (EFMP)

What is the EFMP?

The EFMP is a program offered by each service to support families with special medical and educational needs throughout the service member’s career. Family members should enroll in EFMP when a qualifying condition is diagnosed. Each branch has its own EFMP and enrollment process.

EFMP family support services are available at your installation. The family support services team is your main point of contact for EFMP information.

They can connect you with:

  • Military Support Services and Resources
  • Community Support Services and Resources
The family support services team can also answer specific EFMP questions based on your branch or installation.

Military One Source

Visit the Special Needs Resources page on Military One Source for more information about the EFMP.

Contact a Representative

To find an EFMP representative, visit the Military Installations website at

If you are overseas, contact the TRICARE Area Office Director at 1-888-777-8343 and choose the menu option for your overseas area.

Active duty sponsors who have family members that meet the criteria for specific medical or educational needs are mandated to be enrolled to ensure needed medical or educational services are available at the gaining base and local area.

COVID-19 message to patients: EFMP requests being processed, but some members may experience delay depending on the PCS location.

Contact Us


808-473-2444, Extension 9-4525
Fax: 808-473-2473


Monday - Friday
7 a.m. to 3:30 p.m.


1253 Makalapa Drive, Building 1514 

Joint Base Pearl Harbor-Hickam, HI 96860 

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